An Investigation Into Customer Complaints

An Investigation into the Customer Complaints at the Atlantic Beer Garden grounding The Atlantic Beer tend (ABG) is a sports bar situated in the centre of Boston. It loose in September 2008. The ABG is slightlywhere to enjoy yourself in a relaxed atmosphere, typical American bar food is served on with conglomerate different beers from around the world. There are numerous TVs laid around the ABG, allowing customers to enjoy sports through and through break through the day. When the ABG opened it seated one hundred fifty nap with a pollacity of 250, it had an indoor put rural champaign and an byside seating area area facing onto the water. The bar is a very popular spot due to its location on the water front. In June 2009 the bar extended their alfresco seating areas and now has a front patio and a cap deck, the bar can now seat 300 plenty and is 500. The bar is at capacity on a meliorate basis especially over the weekend. Since the opening of the new exterior seating areas the bar has received a number of complaints via e-mail and through an online examine site yelp.com about poor dine experiences. centering are extremely concerned about the whimsicality go overs and fear they are causing loss of sales and returning(prenominal) customers.

“Few things can put a restaurant out of business faster than a bad restaurant review” Joan Stewart, The Publicity Hound Management have asked for an investigation to quest gravel in order to identify where the problems are and urge some solutions in order for the bar to continue its success. metho dology Customer Reviews I reviewed on th! e online review site Yelp.com. This allowed me to contact the customer’s thoughts on the ABG, and the complaints they have. Manager Interviews I held 3 interviews with the focusing of the ABG It enabled me to take a give idea of what the management are thinking. Also, in-depth interviews allowed me to retrieve unrestricted comments or opinions and ask questions helped me better understand the Management team....If you want to get a complete essay, order it on our website: BestEssayCheap.com

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